What do today's consumers 
really want from their 
e-commerce returns experience?

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This is the question we set out to answer with our survey of over 1,000 e-commerce consumers — and the results offer a holistic picture of what growth-oriented merchants should consider offering customers today.

Published in partnership with Loop, our 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.

Download the full report to learn:

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How your return policy can make or break an online conversion

The most common reasons for e-commerce returns

How to successfully incentive exchanges over returns


What do today's consumers really want from their e-commerce 
returns experience?