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2023
THE STATE OF SHIPPING

 REPORT

This year's market concerns have shifted from supply chain disruptions and delivery delays to changing consumer spending habits brought on by rising inflation and a looming recession. While 2023 might not be another year of record-shattering e-commerce growth, it will provide merchants the chance to build more resilient businesses, find creative ways to acquire more customers, and turn first-time buyers into lifelong brand advocates.

The cost of shipping is the #1 challenge for e-commerce merchants today.

47% of consumers will spend a minimum amount to get free shipping.

42% of consumers say their willingness to shop with a retailer again if a package is lost depends on how the issue is resolved

This year's market concerns have shifted from supply chain disruptions and delivery delays to changing consumer spending habits brought on by rising inflation and a looming recession. While 2023 might not be another year of record-shattering e-commerce growth, it will provide merchants the chance to build more resilient businesses, find creative ways to acquire more customers, and turn first-time buyers into lifelong brand advocates.

The cost of shipping is the #1 challenge for e-commerce merchants today.

47% of consumers will spend a minimum amount to get free shipping

42% of consumers say their willingness to shop with a retailer again if a package is lost depends on how the issue is resolved

2023
THE STATE OF SHIPPING

REPORT